Legal Terms and Privacy Policy

This site is owned and operated by QUALNETWORKS, Inc. Your privacy on the Internet

is of the utmost importance to us. At QUALNETWORKS, we want to make your experience online satisfying and safe. Because we gather certain types of information about our users, we feel you should fully understand the terms and conditions surrounding the capture and use of that information. This privacy statement discloses what information we gather and how we use it.

Information Collection & Use

Registration
In order to use restricted information on this Web site, you must first complete the registration form and/or create a user name and password. During registration you are required to give contact information (such as name and email address). We use this information to contact you about the services on our site in which you have expressed interest.

You will receive an email to confirm your registration.

QUALNETWORKS, Inc is the sole owner and its parent company QUALNETWORKS DE COLOMBIA of the information collected on this site.  QUALNETWORKS, Inc collects personally identifiable information from our users at several different points on our Web site.


Orders
If you purchase a product or service from us, we request certain personally identifiable information from you on our order form. You must provide contact information (such as name, email, and shipping address) and financial information (such as credit card number, expiration date).

We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

You will receive an email to confirm your order.

 

Application Forms
If you apply for a product or service requiring financial information on our site, we require that you provide certain personally identifiable information, including your name, address, phone number, credit card number and Social Security number. This information is necessary to process your application and to contact you.

You will receive an email to confirm your application.


Social Security Numbers
We may require your social security number to verify credit information.  When you enter your social security number on our application form, we encrypt it using secure socket layer technology (SSL).


Surveys or Contests
We may provide you the opportunity to participate in contests or surveys on our site. If you participate, we will request certain personally identifiable information from you. Participation in these surveys or contests is completely voluntary and you therefore have a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and shipping address), and demographic information (such as zip code).

We use this information to monitor site traffic, personalize the site and send participants an email newsletter.

We may use a third party service provider to conduct these surveys or contests; that company is  prohibited from using our users’ personally identifiable information for any other purpose.  We will not share the personally identifiable information you provide through a contest or survey with other third parties unless we give you prior notice and choice.


Tell-A-Friend
If you choose to use our referral service to tell a friend about our site, we will ask you for your friend’s name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site. QUALNETWORKS, Inc   stores  this information for the sole purpose of sending this one-time email and tracking the success of our referral program.

Your friend may contact us at info@qualnetworks.com to request that we remove this information from our database.


Uses of Information
We collect and use your information in order to give you better service, to provide you with convenient access to our products and services and to make our website more useful to you. The contact information we collect is used to deliver orders, provide information about our company and promotional material to you. Information collected through the use of cookies is used to evaluate and improve our website and to help diagnose problems with our hardware platform. Credit card or other financial information is used to facilitate purchases and to pay for products and services trough our site. Network information, like devices names, IP addresses and passwords are used to access your network devices and perform the monitoring and or consulting services you request from us.


Communications from the Site

Special Offers and Updates
We will occasionally send you information on products, services, special deals, promotions. You can sign up for these emails from us on our "contact us" page.
 

Out of respect for your privacy, we present the option not to receive these types of communications. Please see the “Choice and Opt-out.”
 

Newsletters
If you wish to subscribe to our newsletter, we will use your name and email address to send the newsletter to you. Out of respect for your privacy, we provide you a way to unsubscribe. Please see the “Choice and Opt-out” section.


Service-related Announcements
We will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email. Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account. [You may opt-out of these communications. Please see “Choice and Opt-out.”]


Customer Service
Based upon the personally identifiable information you provide us, we will send you a welcoming email to verify your username and password. We will also communicate with you in response to your inquiries, to provide the services you request, and to manage your account. We will communicate with you by email or telephone, in accordance with your wishes.


Profile
We store information that we collect through cookies, log files, clear gifs, to create a “profile” of your preferences. We tie your personally identifiable information, and your purchasing history, to information in the profile, in order to provide tailored promotions and marketing offers and to improve the content of the site for you. We do not share your profile with other third parties.


Supplementation of Information
In order to provide certain services of our portfolio to you, we may on occasion supplement the personal information you submitted to us with information from third party sources.

Credit Check
To determine if you qualify for the service or product, we use your name and social security number to request a credit report. Once we determine your credit-worthiness, we destroy this document.

Enhancement of Profile Information
We purchase marketing data from third parties and add it to our existing user database, to better target our advertising and to provide pertinent offers in which we think you would be interested. To enrich our Profiles of individual customers, we tie this information to the personally identifiable information they have provided to us.


Information Sharing and Disclosure

Aggregate Information (non-personally identifiable)
We share aggregated demographic information about our user base with our partners and advertisers. This information does not identify individual users. We do not link aggregate user data with personally identifiable information.

Personally identifiable information
We do not Share Personally Identifiable Information with Third Parties

Agents
We use an outside shipping company to fulfill orders, and a credit card processing company to bill you for goods and services. These companies do not retain, share, store or use personally identifiable information for any other purposes.

Legal Disclaimer
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our Web site


Choice/Opt-out
We provide you the opportunity to ‘opt-out’ of having your personally identifiable information used for certain purposes, when we ask for this information. For example, if you purchase a product/service but do not wish to receive any additional marketing material from us, you can indicate your preference on our order form.

If you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving them by following the instructions included in each newsletter or communication or by emailing us at info@qualnetworks.com or you may contact us by phone or postal mail to opt-out.


Log Files
As is true of most Web sites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.

We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole.

We do not link this automatically-collected data to personally identifiable information.


Cookies
A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. We use cookies on this site. We do not link the information we store in cookies to any personally identifiable information you submit while on our site.

We use both session ID cookies and/or persistent cookies. We use session cookies to make it easier for you to navigate our site. A session ID cookie expires when you close you browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser’s “help” file.

We set a persistent cookie to store your passwords, so you don’t have to enter it more than once. Persistent cookies also enable us to track and target the interests of our users to enhance the experience on our site.

If you reject cookies, you may still use our site, but your ability to use some areas of our site, such as contests or surveys, will be limited.

Some of our business partners (e.g., advertisers) use cookies on our site. We have no access to or control over these cookies. See “Third Party Advertisers.”

This privacy statement covers the use of cookies by this site only and does not cover the use of cookies by any advertisers. [See the “Third Party Advertisers” section.]


Clear Gifs (Web Beacons/Web Bugs)
We employ (or our third party advertising partner employs) a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs), that help us better manage content on our site by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. We do not tie the information gathered by clear gifs to our customers’ personally identifiable information.

To learn more about our advertising company’s use of clear gifs, please contact us and will provide with information about how to reach our advertiser site.

We use clear gifs in our HTML-based emails to let us know which emails have been opened by recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns. If you would like to opt-out of these emails, please see “Choice and Opt-out.”


Third Party Advertisers
The ads appearing on this Web site are delivered to users by our advertising partners. They use cookies and clear GIFs on this site, which allow it to recognize a user's cookie when a user visits this site. The information that our partners collect and share through this technology is not personally identifiable.

For more information about our third-party advertiser, or to learn more about the choices available to you regarding this anonymous information, please contact us.

Links to Other Sites
This Web site contains links to other sites that are not owned or controlled by QUALNETWORKS, Inc. Please be aware that we, QUALNETWORKS, Inc , are not responsible for the privacy practices of such other sites.

We encourage you to be aware when you leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information.

This privacy statement applies only to information collected by this Web site.


Access to Personally Identifiable Information
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us to info@qualnetworks.com or by contacting us by telephone or postal mail at the contact information shown in "contact us".


Security
The security of your personal information is important to us. When you enter sensitive information (such as credit card number and/or social security number) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL).

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

If you have any questions about security on our Web site, you can send email us at info@qualnetworks.com.


Business Transitions
In the event QUALNETWORKS, Inc goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personally identifiable information will likely be among the assets transferred. You will be notified via email of any such change in ownership or control of your personal information.


Changes in this Privacy Statement
If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page.


Contact Us
If you have any questions or suggestions regarding our privacy policy, please contact us via phone, postal mail or email that can be found in our "contact us" page.