Q-Net Help desk supports your service strategy

With Q-Net Help Desk we provide you with the human resources, processes and technologies required to make your network infrastructure truly competitive within your organization.

We design your NOC (Network Operations Center) or OSS (Operation Support Systems)

We have helped many organizations to implement a strategy for Information Systems and network management. Our services include:

►Management Model:  Design of a management model that fits customer's quality practices.

►Design of Procedures: we follow international recommendations from ISO and ITU M3400 related to operations procedures.

►Service level Agreements (SLA): design of SLAs according to end user requirements.

►Computing platform and Management tools: consulting services targeting  more effectiveness of your network management applications and computing platform. Do not work with just the default settings and get more benefits from your expensive network management applications.

Q-Net Help Desk includes:

►Outsourcing services

►Service management design services

We "rent" our Network Operations center

We are your network management "outsourcing" option.

Some IT managers choose to manage their network infrastructure while others outsource it. Effective network management - in house or outsourced -is key in most organizations and directly impact the quality of the service and cost perceived by end users.